Terms of Service

1. About these terms

These terms are an agreement between you and us, PennyPossum (ABN 31 869 953 292). They apply when you create an account, start a free trial or membership, or otherwise use PennyPossum. Please read them together with our Privacy Policy.

2. What PennyPossum does

PennyPossum compares grocery prices at Coles and Woolworths. You paste a shopping list, we match each item to products at both stores, compare their prices (including by unit, such as per kg or per litre), and suggest which store to buy each item from. We can then open each store's website with your items ready to add to your trolley there.

PennyPossum is a comparison tool. We don't sell groceries, take orders or handle payment for your shopping: you buy from Coles or Woolworths directly, on their terms. The products we can compare change as the stores update their websites, and PennyPossum may sometimes be unavailable, for example during maintenance.

3. We're not affiliated with Coles or Woolworths

PennyPossum is independent. We aren't affiliated with, endorsed by or sponsored by Coles Group, Woolworths Group or any of their related companies. Coles, Woolworths and the product names, brands and images shown in PennyPossum belong to their owners, and we use them only to identify stores and products.

4. Your account

• You need to be 18 or older to create an account.
• Give us accurate details: your name, an email address and an Australian mobile number that you use.
• Keep your password to yourself. A membership is for one person and isn't to be shared.
• Tell us at contact.penny.possum AT gmail DOT com straight away if you think someone else has used your account.

5. Free trial and plans

Using PennyPossum needs a membership. Prices are in Australian dollars and include GST where it applies.

• Free trial: 7 days free, then $4.99 a month. You add a payment method when you start, and we take the first payment of $4.99 on day 8, at the time of day you signed up, unless you cancel before then. There's one free trial per person.
• Monthly: $4.99 a month, charged when you join and then on the same day each month.
• Annual: $39.99 a year, charged when you join and then on the same day each year.

Memberships renew automatically. By starting one, you authorise us to charge your payment method each period until you cancel. Renewal dates follow the Sydney calendar, and in a month without the matching day we charge on its last day. Payments are processed by Braintree, a PayPal service; we never see or store your full card number or security code.

If a renewal payment fails, we may try again over the following days, and you can keep using PennyPossum meanwhile. If it still can't be collected, your membership ends. We'll email you at least 30 days before a price rise applies to you; if you don't want to pay the new price, cancel before your next renewal.

6. Cancelling

• You can cancel at any time from the account menu.
• Cancel a free trial before day 8 and you won't be charged anything.
• Cancel a paid membership and you keep access until the end of the period you've paid for, with no further charges. You can change your mind until then.
• We don't refund part-used periods or change-of-mind cancellations. This doesn't limit your rights under the Australian Consumer Law (section 11).
• Deleting your account, from your profile, ends your membership straight away, along with any paid time left.

7. Prices and matches can be wrong

We work hard to keep comparisons accurate, but treat them as a guide:

• Prices come from regular checks of the Coles and Woolworths websites. They change often, and can differ from the price at checkout, in store or in your area.
• Totals and savings leave out multi-buy deals, member and loyalty prices, delivery and service fees, and substitutions.
• Products are matched automatically. A match can be a different size, flavour or variety, and a product can be out of stock or no longer sold.
• Savings figures, including the examples on our sign-in page, are estimates that depend on what you buy and when.

The price the store charges you is the one that counts, so check your trolley before you pay.

8. Trolley links and your purchase history

• Trolley buttons open the Coles or Woolworths website in a new tab and ask it to add your items. You may need to sign in there first. Coles adds the items to anything already in your trolley; Woolworths sets the quantities of items already in your cart.
• Deli items sold by weight can't be added this way, so you add those yourself.
• Each time you use a trolley button, we save what we sent (the store, items, quantities, the prices we showed, the total and the time) and list it under Purchase History on your profile. It's a record of what PennyPossum sent, not of what you finally bought or paid.
• Once the store's website opens, your order, payment, delivery and any refunds are between you and that store.

9. Using PennyPossum fairly

PennyPossum is for your personal, non-commercial use. Please don't:

• share your account or sell access to it;
• copy, scrape, download in bulk, republish or resell our prices, matches or other content;
• use bots, scripts or other automated tools to access PennyPossum, except as we allow;
• get around our security, limits or payment checks, or interfere with how PennyPossum works; or
• use PennyPossum for anything unlawful.

10. Our content

PennyPossum's software, design, text and the comparisons it produces belong to us or our licensors. While you're a member, you may use them for yourself under these terms; the right can't be transferred.

11. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that can't be excluded.

12. Our responsibility

Apart from your rights in section 11, and as far as the law allows:

• we aren't responsible for the stores' websites, prices, products, stock, orders, delivery or service; and
• we aren't liable for loss that wasn't reasonably foreseeable, or that's caused by something outside our reasonable control, such as an outage at a store's website or at our payment provider.

13. Changes to PennyPossum or these terms

• We may improve or change PennyPossum's features over time.
• We may update these terms. If a change is against your interests, we'll email you at least 30 days before it takes effect. If you don't agree, you can cancel before then, and on an annual plan we'll refund the unused part of your current year.
• Other changes take effect when we publish them here. The date at the top shows the current version.

14. Ending your account

• You can delete your account at any time from your profile. This ends any membership straight away and removes your details and purchase history. We may keep records the law requires us to keep, such as payment records.
• We may suspend or close your account if you seriously or repeatedly breach these terms, or if the law requires it. Where it's reasonable, we'll tell you first.
• If we close your account when you haven't breached these terms, or we stop offering PennyPossum, we'll refund the unused part of any period you've paid for.

15. Privacy

We collect and use personal information as our Privacy Policy describes. It covers the details you give us, your purchase history, and how payments are handled with Braintree.

16. Governing law

These terms are governed by the law in force in New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.

17. Contact us

PennyPossum (ABN 31 869 953 292)
Email: contact.penny.possum AT gmail DOT com
Post: Parcel Locker 31, GLADESVILLE NSW 2111